Special Shipping

Always check for this button on product pages to know if climate controlled shipping is needed.

Ambient Shipping (15° - 25°C) means that the shipper uses a climate controlled truck to keep the temperature between 15° - 25°C during transit. This service is needed for bakery, chocolate or other perishable items during the summer weather. For the winter weather, any glass bottles and products containing liquid inside will require Ambient Shipping.

Items will not arrive frozen or cool. They will warm quickly when dropped at the customer's door, but they will not be damaged. Please remember to store all bakery products in the freezer until you are ready to use them.

Please read below for additional information on the ambient shipping option when purchasing liquids and glass bottles during cold weather.

Advisory for perishable items:
Spoilage will not be eligible for a refunded unless the climate controlled option is chosen.

We do not recommend customers from outside of Ontario ordering perishable products during the summer months. (This includes bakery items, breads, cheesecakes, etc)

All customers:

Please ensure that the delivery address is one where there is always someone available to receive the package, and store it in a freezer.

It is the responsibility of the customer to pickup the package in a timely manner, either left at the door, or left in the post office, and to evaluate the freshness of the product received.

It is the responsibility of the customer to pickup the package in a timely manner, either left at the door, or left in the post office.

Advisory for items requiring heated shipping:
Damages due to broken bottles because of cold temperatures will not be eligible for a refunded unless the climate controlled option is chosen.

We recommend that all customers choose ambient shipping during the colder months when ordering glass bottled items, (especially containing syrups), and items with a high water content that are susceptible to damage upon freezing (such as LIVIVA Shirataki Pasta).

All customers:

Please ensure that the delivery address is one where there is always someone available to receive the package..

If you did request "Safe-Drop" (same as leave-at-door and no-signature-required, this puts your items at high risk for freezing, please ensure you are home to receive the package if you choose this option.
We are not liable for spoilage or breakage due to failure to pick up at door

If you did not request “Safe-Drop” and no one is available to receive the package at the time of delivery, the shipper will leave a delivery notice at the door/mailbox to notify which postal outlet the package can be retrieved from.
We are not liable for spoilage or breakage due to failure to pick up from the Post Office

It is the responsibility of the customer to pickup the package in a timely manner, either left at the door, or left in the post office.

Low Carb Canada reserves the right to modify this policy at any time, by using our website you agree to all of our Terms and Conditions.