We are customers too and we will help you with any problems you encounter, but we need your help. If you have any problems please email firstname.lastname@example.org immediately.
In all cases, please:
Do Not: Throw out the products without contacting us first
We will always treat you fairly and with care and respect, and in turn we need the same fair treatment. Please work with us to resolve your issues, and know that we are on your side.
Note: Refunds will not be approved for damages related to temperature unless the customer purchased the appropriate service (heated, cold chain, or ambient).