Return Policy

Customer satisfaction is our top priority. If you are unsatisfied with a purchase, you may return it within 30 days of the purchase date for a full refund or gift card, if the following conditions are met.

The conditions for products purchased online are as follows:

If all above conditions are met, email us at for a return authorization.
We will email you to confirm that you are approved, and we will send instructions by email on how to proceed.
Once approved, you may visit us or send your return(s) by mail to:

Low Carb Canada
25 Sims Crescent, Unit #1
Richmond Hill, ON L4B 1C9
Local: 905-889-9880

Please note: Customers are responsible for all shipping return fees. Low Carb Canada is not responsible for products that are damaged or lost in transit.

Products purchase from our online site may be returned to one of our store locations, only if you have called or emailed first to make arrangements and received a return authorization BEFORE you visit the store location.

The conditions for products purchased in a store location are as follows:

If the above conditions are met, bring the product(s) to the store location where the original purchase was made to receive your refund or gift card.
If visit us please call ahead especially if you are coming from a great distance, we want to make sure we can grant your refund before you arrive.

Low Carb Canada is not responsible for the following:

Please note:

Low Carb Canada reserves the right to modify this policy at any time, by using our website you agree to all of our Terms and Conditions.