Shipping Policy

Low Carb Canada Shipping Policy
(updated Mar 26, 2024)

Free Shipping Credit Calculation

If shipping cost is over maximum credit amount, customer will be charged for the balance at check out.

*All Orders under $89 have an $7.99 minimum shipping charge
*Certain postal codes require extra shipping charges levied by UPS, Canada Post or Temperature Control Shipping regardless of order weight or order total. These extra charges are set by the carrier; customer service representatives may contact you for any additional surcharge after your order is placed. 


Find out about Temperature Control shipping perishable items here: Special Shipping

Temperature Control shipping means the temperature is between 15° - 25°C during transit in the delivery vehicle. This DOES NOT mean your products will arrive in this temperature.

We will NOT be liable for damages due to molding of bakery in summer or burst of glass bottles and freeze of high-water items (e.g. Shirataki noodle) in winter if Temperature Control Shipping was not selected. We cover up to $15. Please make sure to track the package as it will be left at your door.

When do we ship?

All orders are shipped by UPS Ground, Canada Post Expedited Parcel Service or Temperature Control from Monday to Friday with the exception of Statutory Holidays.

Please contact us for details. We will usually process your order within three business days of receipt. Orders are sent out daily. For any items that are not available at the time of ordering, we will contact you for further instructions. Once your order is processed, a tracking number will be sent to you via email.

Exception: Frozen items are sent out on Monday-Thursday depending if the delivery could be made during business days. 

PO Boxes:
We cannot send shipments to P.O.Boxes with UPS and Temperature Control Shipping, all orders requiring a P.O. Box must be sent by Canada Post. If your order requires Temperature Control Shipping, you must provide a street address.

Safe Drop or "Leave at Door"
Our default shipping option for Canada Post is Leave at Door, Low Carb Canada is not liable for loss or theft of any orders.   If customer prefer Canada Post to leave card for pick up at post office when no one is in the premises, customer can leave a note in their order to "Do NOT safe drop" (or similar wording). The customer accepts responsibility to track the order and ensure they pick it up.

Extra Shipping:
-Shipments that require extra shipping charges levied by UPS, Canada Post or Temperature Control Shipping may not qualify for free shipping and standard shipping.
-This is an infrequent occurrence and applies to shipments of excessive weight or size or those arriving to Specific Postal Codes , especially remote areas.
-Orders requiring multiple boxes may require additional charges, usually with UPS this is not the case.
-We cover up to $15 in shipping per order over $89 spent. Customer pays for the difference. Example if shipping cost to BC = $22. We cover up to $15 and the customer pays $7.


-You can pay extra shipping via our secure website (credit card and paypal). 
-We can not charge your card again without your permission.

US and International orders:
At this time we only ship within Canada.

If you have any problems with your package please DO NOT discard it. We might need clear photos showing all problems so that we can file a claim with the shipping company. You will not be eligible for compensation for every item, without clear photos of every item being claimed for. Click here to contact us:

Stolen Packages:
We are not responsible for stolen packages. Once the item is marked as delivered and the carrier provide a proof of delivery at your door, it is the customers responsibility to make a claim for stolen package at the police.

Return Policy

Low Carb Canada reserves the right to modify this policy at any time, by using our website you agree to all of our Terms and Conditions.